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Find the answer to the most frequently asked questions

If you are looking for technical documentation related to a product, take a look to the TOP 5 Frequently Asked Questions. If not, click at the protocol logotype to visit the specific Frequently Asked Questions.

Intesis products FAQ

Top 5 FAQ about Intesis products

TOP 5 questions

Intesis cloud solutions for HVAC

Need help with AC Cloud Control products?

Visit the AC Cloud Control FAQ section where we have grouped the most common doubts for all the family products in order to help you with your air control in the cloud.


Visit AC Cloud Control FAQ



Look at the protocol FAQ page


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ASCII Frequently Asked Questions

  • Q: Is my ASCII system compatible with your ASCII range of gateways?
  • Q: Where do I get the LinkBox ASCII configuration software from?
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BACnet Frequently Asked Questions

  • Q: IBOX-BAC-KNX vs IBOX-KNX-BAC
  • Q: Where do I get the LinkBox BACnet configuration software from?
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KNX Frequently Asked Questions

  • Q: IBOX-BAC-KNX vs IBOX-KNX-BAC
  • Q: IBOX-KNX-LON vs IBOX-LON-KNX
  • Q: Where do I get the LinkBox EIB configuration software from?
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LonWorks Frequently Asked Questions

  • Q: IBOX-KNX-LON vs IBOX-LON-KNX
  • Q: Where do I get the LinkBoxLON configuration software from?
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Modbus Frequently Asked Questions

Learn how to open a ticket to HMS portal


Technical support for Intesis products

  • Q: How technical support works for Intesis products?
  • Q: How to register in HMS portal to get support?
  • Q: How to open a ticket in HMS portal?
  • Q: How to consult your ticket status in HMS portal?